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Customer Reviews

Comments from some of our happy customers...

I've been shopping with So Organic for some years now and I'm always impressed with the service you give and the products you sell.

HT, Liss.

Thanks again for arranging delivery of my order - it was waiting for me when I got home today. I really appreciate the great service!

KC, Basingstoke.

Thank you for your prompt response, the emergency supply of products was appreciated by both myself and my daughter. We look forward to continuing to do business with you in the future.

TW, West Yorkshire.

Thank you so much for your dedicated work and the time spent on my questions, the options you have sent seem much better and I look forward to trying them.


May I take this opportunity to once again congratulate the team on excellent customer service – my order arrived yesterday (Tuesday) having only ordered it very late on Saturday – most impressive. Staff are always friendly and helpful when you speak to them.

CG, Norwich.

I would like to thank you for the extremely prompt receipt of my recent order. I ordered my products on Wednesday and they were received on Thursday - this is the best service I have received from you since I began ordering a few years go. You put Amazon to shame.

RM, Prestwood.

Thank you goods received, very prompt!

JS, Clitheroe.

I just wanted to say how impressed I was with the speed of delivery of my order! I only placed my order yesterday and it has just arrived - amazing! do you have special powers?!

SF, Eastbourne.

I just wanted to drop you a quick email to say that I received my first order from you yesterday and I am really impressed with the speed and general processing of the order. Also the little sample pack is a great idea. Thank you so much, I'm sure I will be ordering again soon!!

AW, Northumberland.

Thank you for your prompt response, and for sending a new bar of soap. Great customer service. Wish more companies were like So Organic.

AM, Cheshunt.

Thank you for dispatching my order so promptly. I'm just writing back quickly to let you know how impressed I am by the quality of your service. My parcel was well wrapped, received within two days of ordering, and contained some unexpected extras in the form of loads of free samples. I will be using you again and will recommend to friends

CO, Whitland.

Thank you so much! The order has just arrived - your service is FANTASTIC! Thank you too for including the extra product I added to my order by phone. Yours, one happy customer!!

YL, Jersey.

I would like to thank you for the excellent response to my order. The lady I spoke to on Thursday afternoon put my order through very quickly, so that I would have it for my daughter's birthday.

DP, Newport.

Delivery received thank you very much.  Impressed again with your service!

JD, Thame.

Wow! Amazing! I have my order within 24hrs! Congratulations! Now that's what I call service!

ST, Northampton.

thank you very much. You have great customer service.

JV. East Kilbride

Thank you for the very fast delivery. :-))

SC. London

Thank you for such great customer service and rectifying the problems as quickly as possible! I will be sure to continue to use So Organic!


Just wanted to compliment you on your prompt and efficient delivery service. Ordered yesterday and received today. Thank you.


Just want to say thanks for the speedy delivery (24 hours!). It's great to be able to buy products from several different brands on the same website, as I used to have to pay delivery for each one before I found this site.

JR. London.

Thank you for the extremely fast delivery. It arrived within 24hrs.

BS. Midlands.

I must thank you for your swift delivery of my product. Yesterday  I ordered a pot of face cream, and today  the postman brought it to my door!!!!! I got myself a bit too 'sunkissed' on holiday and a friend gave me some to try, I was so pleased with it I ordered some as soon as I returned home. Fantastic, what a service. Thanks again

DL. Peak District.

Thank you very much for your advice a little while ago. Both of my sons absolutely love the Oy! product you recommended and now wash their faces without being told to! They really like the smell of it and the way it is so easy to use. So thank you very much.
I really appreciate your help.

CC. Burgess Hill

 I have to compliment you on your service; when telephoning, one gets the impression of a big organisation, but with a small group of interested people running it. You ring back when you say you will and nothing seems too much trouble. Excellent stuff. I won't be looking anywhere else for organic products.

SB. Sheffield

 I would just like to thank you for your 'speedy' delivery of the above order which  arrived at my home here in Belgium this morning.

JA. Belgium

I bought a deodorant from Waitrose recently because it said Paraben Free in big letters on the label (Bionsen).  It was only after I used it that I borrowed a magnifying glass to read the ingredients and saw it contained loads of nasties!  I emailed the company who said it was paraben free but did contain solvents. That's when I realised how invaluable your company is.  You've got better eyesight than me and have clearly read all the labels! If I ever win the lottery I shall buy one of everything from you!

NM. Southampton 

Good Morning! As I've just passed the second anniversary of my first shop with you I just thought I'd drop you a line to say thank you for providing such a great service. I shop with you at least once a month and buy all my (and my husband's!) health and beauty things through you. I continue to be thrilled by your range of products and am particularly pleased to see you stocking the Dr Hauschka things - they are truly brilliant and even on a par with my beloved Spiezia! I love the blog too - always interesting and informative. Many thanks again - and I look forward to continuing to shop with you.

HT. Liss.

 I would just like to say how impressed I am with the very prompt service I received after receiving a damaged item. I will not hesitate to order from you again.

MY. Birmingham

I find your service excellent as I have said and the advice of your staff very helpful.  Range of products very good also.

MM. Oxford 

Just keep doing what you’re doing! Love the Green People range, and the Badger Balm lip balms, lush!

BM. Eastbourne 

I am most impressed by So Organic’s range and reasonable prices.  I haven’t ordered anything yet from you through lack of time and being away on holiday but I will want to buy some Bentleys organic handwash soon as well as other Dr Hauschka products.

DG. Swindon

I have been very happy with all my purchases and everything has always been delivered promptly. Wouldn’t buy my skincare products and toiletries for my 2 year old daughter anywhere else!

KW. Peebles 

You have an excellent range of products I have always been impressed with the service from your company! Thank you.

NP. Cardiff 

I have always found shopping with So Organic very easy.

SS. Hampden

I love the range of products that I can buy.  I used to get fed up of trawling round shops trying to find good quality toiletries and cosmetics that didn’t test on animals. This has always been something that is very important to me.  To be able to buy these things with the added bonus of being mainly organic and none toxic is a great plus and I am forever telling anyone who will listen that these products are far superior to what they buy in the shops, so thank you.

KT. Nottingham 

Your site is brilliant - thank you

LP. Cornhill

I have purchased many items from So Organic and have been very pleased with the excellent service I have received.  I have called a few times for product advice and the customer service is excellent.  Many Thanks for all your help; I look forward to continuing to shop with you.

SS. Stoke. 

I am very happy with the products and service that you offer.  The Website is well designed and easy to use.

MH. Croydon

I’ve found your web site and service to be brilliant whenever I’ve shopped with you. Cheers!

RP. Exeter 

The items I ordered were delivered very quickly and I was pleased to be informed by email of the progress of my order.

CF. Sunderland.

You have an excellent range of products and it is good to see a number of different manufacturer’s products all included in one site. 

JJ. Peel

 I think your site is excellent.  You have a great range of products on offer, and your prices are competitive.  I’ve been trying to make the change to using natural/organic products for personal use and in our home, so it’s good to see that you have such a diverse range of products

BO. Belfast

Love the way that you pack everything so tightly so as to minimise packaging and use recycled stuff for it.

RS. Howarth. 

I have been very satisfied with your on-line service and your newsletters are very interesting.  Your customer service assistants have always been most helpful too.   I am very pleased that the organic product range is increasing all the time and I can usually find everything I want.

BP. Bolton.